The IT Support Staff (Level 1) will monitor infrastructure charts and alerts, run hourly tests, report issues to the Head of NOC, send downtime notifications, and maintain escalation records.

• Job Location: Victoria Island, Lagos (Fully Remote)
• Employment Type: Full-Time
• Salary: ₦150,000 per month

GCT Group is a growing professional organisation dedicated to delivering quality IT and infrastructure support services. The company values proactive, detail-oriented professionals who can ensure seamless operations.

• Monitor charts and alerts of infrastructure.
• Run hourly tests across all environments to ensure everything works fine.
• Report to the Head of NOC on issues faced, with follow-ups to resolution.
• Send downtime notifications to affected parties.
• Fill out escalation sheets/matrix.

• OND/HND/BSc in Computer Science, IT, or a related field.
• 1-2 years' experience in IT support or helpdesk.
• Basic knowledge of Windows OS, Microsoft 365, and business applications.
• Understanding of networking concepts and troubleshooting.
• Strong communication skills and a customer-service mindset.
• Ability to work independently in a remote setting.

How to Apply:
Interested and qualified candidates should send their CV to careers@gctgroup.ng with the subject line: "IT Support Staff (Level 1)".

Why this job might be a good fit:
This role is suitable for an IT support professional with 1-2 years of experience, strong troubleshooting skills, and a customer-service mindset, looking for a fully remote role with a competitive salary.

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