The IT Support Technician will provide first-line technical support for hardware, software, and network issues, install and maintain IT equipment, monitor IT infrastructure (including Microsoft Azure), manage Azure Active Directory, respond to service requests, perform system updates, support remote employees, and implement Azure security best practices.

• Job Location: Lagos, Nigeria
• Employment Type: Full-Time
• Salary: Competitive compensation + full benefits (health and wellness programs, generous paid time off)

Cavista's mission is to empower organisations with world-class technology solutions through a global network of innovation. The company offers custom-built software solutions, IT consulting, and personalised client services to increase operational efficiency. Cavista embraces new technologies and fosters an open, agile environment where ideas override egos and the best idea always wins.

• Provide first-line technical support to employees (hardware, software, network issues).
• Install, configure, and maintain computers, printers, mobile devices, and other IT equipment.
• Monitor and maintain IT infrastructure including servers, networks, and security systems, with focus on Microsoft Azure.
• Manage Azure Active Directory (Azure AD) for user account provisioning, access controls, and security policies.
• Assist with user account management (password resets, access requests, system configurations).
• Respond to IT service requests and incidents in a timely manner.
• Perform system updates, patches, and software installations.
• Assist in IT asset inventory management.
• Support remote employees with VPN, cloud-based systems, and remote desktop environments.
• Collaborate with the IT team on projects, upgrades, and implementation of new Azure-based solutions.
• Implement Azure security best practices (RBAC, identity protection, endpoint security).
• Provide user training on IT best practices, cloud-based collaboration tools, and security protocols.

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Minimum of 3 years of experience in IT support, helpdesk, or technical support roles.
• Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
• Hands-on experience with Microsoft Azure administration (Azure AD, virtual machines, cloud security).
• Strong knowledge of Active Directory, Office 365, networking protocols, and cloud-based services.
• Familiarity with ticketing systems and IT service management frameworks (e.g., ITIL).
• Knowledge of cybersecurity best practices, firewalls, and endpoint security.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills, customer service orientation, and excellent communication abilities.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This role is ideal for an experienced IT support professional in Lagos with 3+ years of experience and strong Microsoft Azure administration skills. It offers competitive compensation, full benefits, and the chance to work in a collaborative, innovative tech environment.

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