The Janitorial Operations Team Lead will oversee cleaning operatives, manage client relationships, handle HR processes, coordinate logistics, conduct quality control, generate leads, and ensure operational efficiency.

• Job Location: Ikeja, Lagos
• Employment Type: Full-Time
• Salary: Not stated

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

Key Responsibilities – Administration:

• Oversee supervision of cleaning operatives.
• Recruit and assign cleaning operatives to locations.
• Maintain strong client relationships and manage customer expectations.
• Get customer feedback and resolve queries/complaints promptly.
• Manage vendor relationships for quality supplies at affordable pricing.
• Monitor all supervisors, mid-level staff, and the entire team.
• Oversee all logistics matters.
• Produce professional quality reports, presentations, and briefs.
• Delegate tasks as appropriate.
• Manage HR processes including training, payroll oversight, and staff management.
• Handle employee complaints, grievances, disputes, and discipline.
• Manage employee safety, welfare, and wellness.

Key Responsibilities – Operations & General:

• Coordinate operational staff and activities.
• Ensure cleaning operations are executed promptly and to specifications.
• Carry out quality control checks and inspections.
• Establish ways to improve and meet evolving customer needs.
• Schedule impromptu visits and inspections to client sites.
• Review Standard Operating Processes (SOPs) and documents.
• Manage staff customer service delivery to clients.
• Handle and implement bi-monthly appraisal systems.
• Draw out staff rosters and work schedules.
• Ensure all machinery and tools are properly maintained.
• Generate leads and follow up to ensure revenue generation.

• Previous experience working in a facility cleaning company is compulsory.
• Ability to coordinate, direct, and monitor cleaning operatives.
• Good communication, leadership, problem-solving, negotiation, and attention to detail skills.
• Ability to handle customer complaints and resolve them promptly.
• Ability to conduct training sessions for new cleaning staff.
• Ability to set and monitor performance objectives and standards for staff.
• Must be able to work under pressure.

How to Apply:
Interested and qualified candidates should Apply here using "Janitorial Operation" as the job role.

Why this job might be a good fit:
This role is ideal for an experienced operations professional in Ikeja with a background in facility cleaning companies. It offers the chance to lead teams, manage client relationships, and drive operational excellence in a growing organisation.

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