The Loss & Incident Management Officer will manage operational incidents, operational losses, governance reporting, audit and regulatory action tracking, reconciliations, and stakeholder engagement to ensure effective operational risk management and compliance.

• Job Location: Not specified
• Employment Type: Full-Time
• Salary: Not stated

Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. The bank offers a variety of career-enhancing opportunities and serves clients ranging from individuals and businesses to high-net-worth families and large multinational corporates and institutions. The group is passionate about creating growth in Africa and bringing true, meaningful value to clients and communities.

• Timely enrich all incidents within 48 hours of logging.
• Conduct daily call-over of critical incidents to ensure prioritisation and closure.
• Manage security incidents and operational risk events.
• Freeze and unfreeze branch operational loss GLs for overages and shortages.
• Freeze and unfreeze operational loss GLs relating to fraud and other operational losses.
• Ensure appropriate approvals are obtained for loss bookings.
• Track IFR recommendations and closure status.
• Monitor audit actions and open items.
• Track Process and Conduct recommendations.
• Prepare weekly operational loss reports.
• Prepare monthly Operations Control reports.
• Prepare Operations Exco reports.

• Bachelor's degree in Accounting, Banking & Finance, Economics, Business Administration, Risk Management, or a related discipline.
• Professional certifications in Risk Management, Internal Control, Audit, or Compliance are an added advantage.
• 1 to 3 years of experience in Operations, Operational Risk, Internal Control, Audit, Incident Management, or any other Banking role.
• Experience in operational loss management and incident reporting.
• Experience in governance and management reporting.
• Behavioural competencies: Checking Things, Convincing People, Developing Expertise, Documenting Facts, Examining Information, Exploring Possibilities.
• Technical competencies: Banking Process & Procedures, Evaluating Risk Management Effectiveness, Evaluation of Internal Controls, Process Governance, Promote Good Governance, Risk & Control, Quality Control, Risk Awareness, Risk Identification.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This role is suitable for a risk management professional with 1–3 years of experience in banking operations, operational risk, or internal control. It offers the opportunity to work with a leading African financial services group, manage critical incident and loss reporting, and contribute to effective operational risk management.

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