The Mailroom Officer is responsible for the secure and efficient handling of incoming and outgoing mail and parcels within the World Trade Center Abuja while ensuring compliance with global security protocols and operational standards.

• Job Location: Abuja, Federal Capital Territory
• Employment Type: Full-Time
• Salary: Not stated
• Application Deadline: 15 May 2026

The role supports daily mailroom operations through accurate tracking, secure storage, customer service, and adherence to established mail handling procedures.

Churchgate Group is a Nigerian real estate and facilities management organisation responsible for managing premium commercial properties, including the World Trade Center Abuja. The company focuses on maintaining high operational standards, security compliance, and professional facility services across its properties.

Mail & Parcel Handling

• Receive, log, and process all incoming mail and parcels using the tracking system
• Verify recipient details including company name, suite, and floor for accurate sorting
• Deliver letters to designated mailboxes daily
• Notify tenants promptly of parcel arrivals and ensure secure handover

Secure Storage & Distribution

• Safely store parcels, including high-value or diplomatic items, in secured cabinets
• Release mail and parcels only upon presentation of valid identification and signature
• Maintain custody records for sensitive deliveries

Outgoing Mail Operations

• Collect and process outgoing mail daily
• Ensure items are properly labeled, stamped, and prepared for dispatch

Compliance & Security

• Follow suspicious package handling procedures and escalate concerns to Security
• Cooperate with the Security team in monitoring mailroom access
• Adhere to WTC Global Security Protocols and anti-tampering procedures

Customer Service

• Provide professional assistance to tenants during mail collection
• Resolve misrouted or delayed mail issues and escalate discrepancies when necessary

Administration

• Maintain accurate mail logs, pickup forms, and audit documentation
• Support compliance checks and operational reporting requirements

• OND, HND, or Bachelor’s degree in Business Administration, Logistics, Facility Management, or related field
• Minimum of 2 years’ experience in mail handling, logistics, or facility operations
• Strong organisational skills and attention to detail
• Knowledge of mailroom operations and basic security procedures
• Good customer service and communication skills
• Basic computer literacy including MS Office and mail tracking systems
• Ability to work under pressure and maintain confidentiality

How to Apply

Interested candidates should Apply here.

Why This Job Might Be a Good Fit

This role suits organised professionals interested in facility operations, logistics coordination, and secure administrative services within a structured corporate environment.

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