The Customer Success Officer will be the first point of contact for customer queries, complaints and escalations, supporting customers through onboarding on web and mobile apps. The role is full-time and based in Surulere, Lagos, with onsite/hybrid work.

• Job Location: Surulere, Lagos
• Employment Type: Full-Time (Onsite/Hybrid)
• Salary: ₦150,000 Net + HMO, pension, and Performance bonus

PrimeHub HR Consulting is recruiting on behalf of a fast-growing FinTech client for a Customer Success Officer to join their team, supporting customers as they use our digital financial products and services.

• Be the first point of contact for customer queries, complaints & escalations.
• Support customers through onboarding on web & mobile apps, and guide them through account/transaction issues.
• Respond promptly across email, WhatsApp & other social channels.
• Maintain in-depth product knowledge to advise customers accurately.
• Log and track customer interactions, complaints & resolutions.
• Promote products and support cross-sell/upsell initiatives.
• Analyze customer data and feedback to improve the service experience.
• Share customer insights with sales, marketing & product teams.

• Bachelor's degree in Business, Technology, or related field.
• Strong phone, email & chat handling skills, with active listening, and the calm to handle frustrated customers; familiarity with CRM systems and customer service software/tools.
• Ability to analyze and interpret customer data; strong multitasking & time management.
• Strong interpersonal & relationship-management skills; proven track record in a similar customer success role.
• Social-media savvy; FinTech or financial services experience preferred.
• Age range: 25 to 28 years.
• Male candidate preferred.

How to Apply
Interested candidates should send their application to Hello@primehubhr.com and copy marieaboh713@gmail.com.

Why This Job Might Be a Good Fit
This role is ideal for a calm and customer-obsessed professional based in Surulere who wants to work in FinTech. It offers a monthly net salary plus HMO, pension, and a performance bonus.

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