The Medical Virtual Assistant will support patients during intake and onboarding, communicating clearly and warmly across phone calls, patient messaging, scheduling, and documentation.

• Job Location: Remote
• Employment Type: Contract
• Salary: $5–$15 per hour

Legion Health is a full-stack AI-native psychiatry network focused on delivering fast, affordable, and effective mental health care. The company's clinicians provide care directly to patients, with AI agents automating scheduling, risk analysis, billing, and patient coordination.

• Respond to new patient leads and booked patients quickly across phone, messaging, and internal systems.
• Communicate with patients clearly, warmly, and professionally in both spoken and written English.
• Provide a warm, professional patient welcome and help patients understand what to expect before their first appointment.
• Explain next steps simply and accurately, especially when patients are confused, anxious, or missing required items.
• Support appointment scheduling, rescheduling, intake completion, paperwork follow-up, and onboarding tasks.
• Monitor patients who may have missing paperwork, insurance issues, pharmacy-related questions, documentation needs, or other blockers before care.

• 2+ years in healthcare operations, patient support, pharmacy support, medical administration, telehealth, call center, or similar work.
• Exceptional in spoken and written English communication.
• Clear, warm, and confident on patient phone calls.
• Able to explain next steps simply without sounding robotic, confusing, or dismissive.
• Strong at documenting patient interactions clearly.
• Calm and professional when patients are frustrated, worried, delayed, or stuck.
• Kind, patient, and empathetic in sensitive healthcare conversations.
• Highly organized and able to manage many patient conversations without losing details.
• Comfortable working in a fast-paced startup environment where processes may evolve quickly.
• Comfortable using tools like Slack, Dialpad, Healthie, CRMs, EHRs, or similar platforms.
• Able to partner closely with clinical teams while staying within a non-clinical role.
• Curious, proactive, and willing to learn.
• Strong preference for candidates who are licensed or trained healthcare professionals outside the U.S. (pharmacists, physicians, nurses, medical technologists, psychologists, etc.).
• Pharmacy experience is especially valuable.
• Familiarity with behavioral health, psychiatry, ADHD care, telehealth, insurance, scheduling, referrals, or clinical documentation is highly preferred.
• Experience supporting U.S.-based patients or U.S. healthcare workflows is a plus.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role is ideal for a healthcare professional with excellent communication skills and a patient-first mindset. It offers a fully remote position with competitive hourly compensation and the opportunity to work on meaningful mental health care.

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