Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. They offer a variety of career-enhancing opportunities, with clients ranging from individuals to large multinational corporates. They are passionate about creating growth in Africa and bringing meaningful value to clients and communities.

Standard Bank Group is seeking an Officer, Client Service to assist clients with their service requests, complaints, and queries in order to deliver a positive client experience. This role sits within the Personal & Private Banking business segment. The position is full-time. 

• Employment Type: Full-time
• Business Segment: Personal & Private Banking

• Attend to telephonic queries regarding cheque books.
• Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
• Issue off-cycle statements at customer's instance and take charges as appropriate and keep records of all source instructions from customers.
• Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
• Attend to the posting of all value transactions within own level of authority and advise Team Leader Frontline Support to verify all value transactions posted.
• Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.

• Minimum of First Degree.

Experience Required

• 1–2 years of experience with the bank's products, compliance procedures, and regulations governing financial services management.
• Previous experience in branch banking is required.

Behavioural Competencies

• Articulating Information
• Embracing Change
• Establishing Rapport
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards
• Valuing Individuals

Technical Competencies

• Active Listening
• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification
• Telephone Caller Handling

How to Apply
Interested candidates should apply directly through the Standard Bank Group career portal on SmartRecruiters using the link below. https://jobs.smartrecruiters.com/StandardBankGroup/744000114025348-officer-client-service

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