This Officer - Operations (Japanese Speaker) role focuses on managing the visa application process and operational aspects of Application Centers while ensuring compliance and efficiency. The Officer will scrutinize application documents, attend to customer queries, and handle cash and bank transactions accurately. Day-to-day work covers data entry, passport delivery logistics, and support for World Bank projects.

• Job Location: Lagos
• Employment Type: Full-time (On-Site)
• Salary: Not stated

VF Global Services Nigeria Limited (commercially known as VFS Global) is the leading outsourced administrative and technology service specialist for diplomatic missions and governments in Nigeria. The company handles front-end, non-judgmental administrative tasks related to visa, passport, and consular applications. This includes document collection, biometric enrollment, and passport return logistics. However, the company plays no role in actual visa decision-making or processing timelines, which remain under the sole discretion of respective embassies.

• Scrutinize and collect application documents for processing
• Attend to customer/applicant queries through various channels, including in-person, email, and telephone
• Inform applicants about available Value-Added Services and facilitate their delivery
• Encourage applicants to provide feedback on services and experiences at the application center
• Handle cash and bank transactions accurately, adhering to established procedures
• Record and maintain all application data, ensuring accurate and timely entry into the system without errors
• Ensure timely completion of the application process within the specified Turn Around Time (TAT)
• Maintain strict compliance with standard operating procedures and manuals to ensure process consistency
• Manage passport delivery logistics to consulates, applicants, and logistic companies
• Support the Deputy Manager/Operations Manager in executing World Bank projects

• Japanese language proficiency
• 0-2 years of relevant work experience

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone with Japanese language skills who wants operations experience in a visa application center rather than a translation or teaching role. Because the position covers application processing, customer interaction, and logistics, it builds practical operations and compliance skills that transfer across travel services, consulting, and international project support.

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