The Operations Analyst will review current policies and operating procedures, identify issues, collect and analyze data from multiple sources, and implement improvement initiatives to enhance operational efficiency across the organization.

• Job Location: Lekki Phase I, Lagos (Etiosa, Lagos 106104)
• Employment Type: Full-Time
• Salary: Not stated (includes profit-sharing scheme)

The Place is a fast-growing, world-class Nigerian conglomerate with a strong presence in the QSR sector of the hospitality industry. Established by professionals with decades of management consulting and accounting experience from Arthur Andersen (now KPMG in Nigeria), the company employs over 4,000 staff across 40 locations in Lagos, Ibadan, Ilorin, Abeokuta, and Abuja. The Place is known for rapid expansion and a commitment to delivering excellent customer service.

General Central Operations

• Review, analyze, and act on key negative customer and compliance audit feedback, potentially resulting in updates to strategic tasks, detailed processes, training materials, or project creation.
• Collaborate with the PD team to review and agree on the best approach for performing new or existing processes.

Technology/Tools/Equipment/Utensils Standardization

• Conduct extensive research incorporating the 5Ms (Man, Machine, Material, Method, Money) to enhance operational efficiency.
• Analyze data to determine ideal equipment/tools/utensil requirements for all kitchens.

Training and Development

• Train experienced Production Operations Staff to mentor new branch staff.
• Oversee the documentation and implementation of training materials and help track staff progress.
• Develop training guides for experienced staff to prepare them for milestone leadership roles.
• Analyze manning requirements and document approach for branch operations.

Projects

• Develop and implement cost control strategies.
• Review and agree on proposed drawings for kitchens and follow up with the Projects team on implementation.
• Drive the centralization or zonalization of complex, labor-intensive, or time-consuming tasks to Central Production Units.
• Support new outlet setup by agreeing staffing needs (based on menu), kitchen equipment requirements/layout, and liaising with relevant departments for execution.
• Document policies to address resource wastage, covering production planning, input material management, and energy conservation (gas and electricity).

• BSc degree with a minimum of Second Class Upper in any discipline (Business Administration, Management, Applied Sciences (Engineering/Technology, Food Sciences), Pure Sciences (Biology, Biochemistry), or relatable fields are preferable).
• Intermediate to high proficiency in Microsoft Office Applications (Outlook, Word, PowerPoint, and Excel).
• Exceptional verbal and written communication skills.
• A self-starter and a team player with high levels of drive and energy.
• Must possess a high level of integrity, determination, and personal commitment.
• Strong attention to detail.
• Must be able to work with minimal supervision.
• Good interpersonal skills to work with different management levels.
• Strong business acumen.
• Must not be more than 26 years old.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This role is suitable for recent graduates with strong analytical skills and business acumen who want to gain hands-on experience in operations, process improvement, and project management within a fast-growing hospitality conglomerate.

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