This Operations Associate role focuses on supporting the smooth day-to-day operations of ZSE Group by coordinating administrative processes, maintaining accurate records, and supporting finance and people operations. The Associate will monitor SOP compliance and assist with customer success for Triift Africa and Idea to Funded (ITF). Day-to-day work covers trackers, documentation, finance administration, HR support, and customer enquiries in a remote setup.

• Job Location: Abuja
• Employment Type: Full-time (Remote)
• Salary: Not stated

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Support day-to-day administrative and operational activities across ZSE Group and its brands, including maintaining trackers, calendars, directories, and organizational records
• Maintain an organized Google Workspace and Notion filing system, ensuring documents and information are accurate, current, and easy to retrieve
• Track deadlines, deliverables, subscriptions, contracts, and renewals, and follow up with relevant team members to ensure timely completion
• Assist with finance administration, including recording income and expenses, organizing receipts, preparing invoices, tracking payments, supporting reconciliations, and maintaining financial records
• Support payroll, reimbursements, statutory deductions, and other finance-related processes under supervision
• Assist with maintaining weekly cash-flow records and compiling financial and operational reports
• Support the documentation, review, and implementation of Standard Operating Procedures (SOPs) across teams
• Conduct basic process and documentation checks to confirm that required steps, templates, approvals, and records are completed
• Identify repetitive administrative tasks, process gaps, and operational bottlenecks, and support the team in improving or automating them using Google Workspace, Notion, and simple automation platforms
• Support recruitment and onboarding activities, including interview scheduling, documentation, account setup, and maintaining employee records
• Maintain confidential HR records relating to contracts, leave, performance reviews, and other people operations activities
• Assist with team meetings, training sessions, workshops, travel arrangements, agendas, minutes, and follow-up actions
• Support leadership and other teams with operational projects, research, coordination, and administrative tasks as assigned
• Respond to customer enquiries for Triift Africa and ITF through approved communication channels and within established response times
• Record customer enquiries and issues, route them to the appropriate team, and follow up until resolution
• Collect and document customer feedback, satisfaction information, testimonials, and recurring issues for review by team leads
• Prepare and submit regular operational updates, trackers, and reports
• Communicate clearly and professionally with colleagues, customers, vendors, and external partners
• Proactively identify what is missing, resolve issues within scope, and escalate matters requiring management approval

• 0-2 years of relevant work experience
• Organized and proactive entry-level professional
• Ability to manage multiple tasks, follow processes, and communicate clearly
• Relevant internship, NYSC, volunteer, freelance, or personal project experience is welcome

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone early in their career who wants broad exposure to operations, finance administration, and people processes rather than a narrow support role. Because the position covers SOP compliance, customer success, and reporting across multiple brands, it builds practical operations skills that transfer across startups, social enterprises, and financial services.

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