Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. They offer a variety of career-enhancing opportunities, with clients ranging from individuals to large multinational corporates. They are passionate about creating growth in Africa and bringing meaningful value to clients and communities.

Standard Bank Group is seeking a Personal Banker to proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions. This role sits within the Personal & Private Banking business segment. The position is full-time. (Specific location not listed in the provided text, but Standard Bank Group operates across Africa).

• Employment Type: Full-time
• Business Segment: Personal & Private Banking

• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
• Ensure that customers are well informed regarding lending application processes (e.g., vehicle finance, home loans, overdraft, credit card, personal loans), credit maintenance processes (e.g., annual reviews), and account conduct expectations.
• Conduct a needs analysis with all new and existing customers to ensure identified product opportunities are appropriate to meet the customer's needs and priorities.
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer's relationship with the Bank appropriately.

• University Degree

Behavioural Competencies

• Articulating Information
• Embracing Change
• Establishing Rapport
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards
• Valuing Individuals

Technical Competencies

• Active Listening
• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification
• Telephone Caller Handling

How to Apply
Interested candidates should apply directly through the Standard Bank Group career portal on SmartRecruiters using the link below. https://jobs.smartrecruiters.com/StandardBankGroup/744000113649953-banker-personal

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