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Your mission as a Process Improvement Specialist at TalentPop is to identify inefficiencies across teams, redesign workflows for clarity and efficiency, automate where possible, and ensure processes are clearly documented, adopted, and continuously improved. At its core, a Process Improvement Specialist is responsible for making work easier, faster, clearer, and more scalable — without breaking what already works. They sit between operations, systems, and people.

• Process Analysis & Gap Identification
• SOP Management
• Process Design & Optimization
• Stakeholder Collaboration & Training
• Change Management & Rollout
• Continuous Improvement Culture

• 1+ year of experience driving operational efficiency through process improvement, project coordination/management, operations support, or administrative work (e.g., Executive Assistant)
• 1+ year of hands-on workflow automation experience in at least one tool such as HubSpot, Zapier, Make, n8n, or GoHighLevel (building, testing, troubleshooting, and maintaining automations)
• Ability to map current-state processes, identify bottlenecks/root causes, and design a practical future-state workflow with clear owners and outcomes
• Strong documentation skills: can write and maintain SOPs/workflows/process maps that include purpose, scope, roles/responsibilities, step-by-step procedures, and change management
• Direct experience with HubSpot (objects/properties, lists, workflows/automation, basic reporting) plus integration work using Zapier/Clay/
• Familiarity with process improvement methods and using lightweight measurement to validate improvements
• Experience maintaining a scalable SOP / knowledge base (review cycles, ownership, versioning, adoption)
• Experience in e-commerce industry 
• Comfortable with basic data work (Sheets/Excel): tracking KPIs, building simple analyses, and using data to prioritize improvement.

Technical Requirements

• DSL, Cable, or Fiber internet connection is required - LAN connection required (20 mbps minimum)
• Backup internet connection is required (10 Mbps minimum)
• ‍Laptop/Desktop with a Minimum Core i5 or Ryzen 5 with at least 8GB RAM or equivalent system specifications
• Desktop/Laptop PC only (no tablets or smartphones allowed for working tools)
• Must have a reliable power source with minimal power outages
• Having a backup power source is also highly recommended (e.g generator, Portable power station)
• Having a backup location you can go to during a power outage (family member’s house, friend’s house, internet cafe, or a co-working space) is required for all TalentPop Team members

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