RemotePass is revolutionizing the way businesses hire, manage, and pay global teams. As one of G2's Top 100 Fastest Growing Software Products, they are dedicated to breaking down geographical barriers and enabling organizations to connect with top talent around the world. Their comprehensive platform simplifies global hiring and compliance. They are backed by esteemed investors including Endeavor Catalyst, Khwarizmi Ventures, and Oraseya Capital.

RemotePass is seeking a Product Operations Manager to design, build, and enforce AI-powered internal systems that replace manual, ad-hoc work with structured, automated workflows across the company. This is a hands-on builder role, not a spec-writing PM role or a software engineer role. You will work with their in-house Ops platform to understand workflows and build solutions directly. The position is remote, with an EMEA timezone overlap required.

• Location Type: Remote
• Timezone Requirement: EMEA timezone overlap
• Experience: 5-7 years
• Industry Preference: HR tech, payroll, or fintech strongly preferred

• Embed with teams across the company (Employee Experience, Payroll, Finance, Legal, Client Success) to understand operational processes and pain points.
• Map complex, critical processes with many dependencies end-to-end, documenting handoffs, SLAs, edge cases, and failure points across multiple teams and external partners.
• Identify which tasks should be automated, removed, or improved, and determine the right approach for each (AI agent, integration, template, or manual).
• Build on and maintain the existing in-house Ops platform, adding automations and new workflows using AI coding assistants (e.g., Claude), no-code builders (Retool, Bubble), and automation platforms (Zapier, n8n).
• Design and configure workflow templates, ticket templates, and agent prompts per country and process type.
• Write specs for engineering only when backend work is needed (API endpoints, database changes, infrastructure).
• Own the internal tools product roadmap and prioritize based on operational impact: ticket volume reduction, time saved per process, and error rates.
• Monitor live automations and agents, iterate on their logic and prompts based on real performance data.

• 5-7 years in operations or product roles, with hands-on experience building internal tools, automations, or AI-powered workflows. Background in HR tech, payroll, or fintech is strongly preferred.
• You've experienced operational chaos firsthand: manual processes, things breaking at scale, teams buried in repetitive work. You know what needs fixing because you've lived it.
• Proven track record of building tools or automations that solved real operational problems. Not just identifying issues or writing requirements, but actually shipping solutions.
• Good understanding of AI agents and prompt engineering: you can design, build, and maintain automation that handle document processing, automated follow-ups, data extraction, and decision support.
• Technical fluency with APIs, webhooks, automation logic, and database concepts. Enough to build integrations yourself and know when to involve engineering.
• Experience working with platforms like Zendesk, HubSpot, or similar tools in an ops context.
• Strong documentation skills for the cases where engineering needs to be involved.
• EMEA timezone overlap required.

Bonus Points

• Experience building with AI coding assistants and no-code agents.

Benefits (What We Offer)

• Work from anywhere.
• Paid Time Off (PTO).
• Premium health insurance.
• Opportunities for professional growth and development.
• Dynamic and collaborative work environment.

How to Apply
Interested candidates should apply directly through the RemotePass career portal on Workable using the link below. https://apply.workable.com/remotepass/j/79F9741C1E/

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