Seeking a QA Officer for Customer Support to analyze chats, emails, and calls processed by VIP Customer Support Agents and VIP Account Managers, provide feedback, and cooperate with trainers to create performance improvement plans.

• Job Location: Remote (Anywhere)
• Salary: Not specified
• Employment Type: Full-time

Growe is a company focused on customer support and account management, welcoming those who are meticulous, detail-oriented, and proactive.

• Analyze chats/emails/calls processed by VIP Customer Support Agents and VIP Account Managers
• Be meticulous in identifying mistakes, areas of improvement, and positive aspects when checking communications
• Provide detailed and structural feedback on VIP CS/AM Agents' performance
• Clearly express your point of view to those you evaluate
• Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents
• Cooperate with VIP CS and VIP AM teams to stay on track with processes
• Inform Management about cases requiring urgent attention
• Share ideas/suggestions on improving current processes of communication with VIP users
• Perform tasks that are sometimes repetitive yet involve elements of creativity

• 1+ years of experience in Customer Support or Account Management departments
• English proficiency at Upper-Intermediate level or higher
• Experience with customer communications tools (ideally Intercom and Unitalk)
• Experience in Gambling/Betting and/or advanced level of sports knowledge would be a plus

How to Apply
Interested candidates should apply using the link below:

Application Link

Qualified candidates are encouraged to apply.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know 
Details such as eligibility, requirements, deadlines, and availability may change at any time. 
We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer 
This website does not act as an employer, recruiter, or training provider. 
Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest remote job listings to find roles that match your skills.