The QA Operations Support Officer will support quality assurance and operational excellence by monitoring field execution, reviewing market visibility, analyzing operational data, and preparing reports that provide actionable business insights.

• Job Location: Ikeja, Lagos, Nigeria
• Employment Type: Contracted (Entry Level)
• Salary: ₦150,000

PalmPay is a leading fintech company committed to delivering innovative financial services and digital payment solutions. The company focuses on operational excellence and quality assurance to enhance customer experiences and drive business growth.

• Conduct quality reviews of field operations and monitor compliance with SOPs.
• Assess market visibility across assigned locations and prepare analytical reports with recommendations.
• Analyze operational and field performance data to identify trends, gaps, and improvement opportunities.
• Prepare daily, weekly, and monthly reports for management using Excel and other reporting tools.
• Support the planning and delivery of training sessions for field teams on operational standards and quality expectations.

• Bachelor's degree in Business Administration, Economics, Statistics, Marketing, Computer Science, or a related field.
• 1-2 years of experience in Quality Assurance, Data Analysis, Reporting, or a related role (NYSC experience is acceptable).
• Strong analytical mindset with the ability to interpret data and generate actionable insights.
• Good working knowledge of Microsoft Excel. Proficiency in Microsoft PowerPoint and Google Sheets is an added advantage.
• Previous experience in fintech, digital lending, banking, or financial services is an added advantage.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This role is ideal for a detail-oriented professional in Ikeja with 1-2 years of experience in QA, data analysis, or reporting who enjoys operational excellence. It offers a competitive salary and the opportunity to work with a leading fintech company.