The Quality Assurance Officer will monitor and evaluate agents' performance, conduct quality checks, review calls and records, and prepare regular QA reports for management. This role requires a detail-oriented professional with strong analytical and communication skills.

• Job Location: Allen, Ikeja, Lagos
• Employment Type: Full-Time (On-site, Monday–Saturday, 9:00 AM – 5:30 PM)
• Salary: ₦100,000 Basic Salary + ₦20,000 Transportation Allowance + Performance Bonus

A company based in Allen, Ikeja, Lagos, is seeking a Quality Assurance Officer to join its team. The organization is dedicated to maintaining high standards of quality, accuracy, and compliance in customer interactions and operational processes.

• Monitor and evaluate agents' performance and customer interactions.
• Conduct quality checks and identify performance gaps.
• Review calls, records, and work processes for accuracy and compliance.
• Prepare regular QA reports for management.
• Work closely with Team Leads and Operations/Collections teams to improve performance.
• Ensure adherence to company policies, procedures, and quality standards.

• 1–2 years' experience in Quality Assurance, Quality Control, Customer Service, Collections, or a related field.
• Experience in FinTech, financial services, call centre, or collections is an added advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and reporting skills.
• Strong attention to detail.
• Ability to identify errors, gaps, and areas for improvement.

How to Apply

Interested and qualified candidates should send their CV via WhatsApp to 09063584513 .

Why This Job Might Be a Good Fit

This role is ideal for a detail-oriented quality assurance professional based in or near Ikeja with 1–2 years of experience in QA, customer service, or collections. It offers a competitive salary package with transportation allowance and performance bonuses.

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