The Relationship Officer (Affiliate) will manage relationships with associations, drive customer acquisition, loan disbursement, and market activation while maintaining accountability for the repayment performance of customers originated.

• Job Location: Lagos, Anambra, Rivers, Kaduna, Kano, Oyo, Ogun
• Employment Type: Contract
• Salary: Not stated

Credit Direct Finance Company Limited is the Fintech arm of the FCMB Group, focused on providing financial inclusion solutions including loans, savings, micropension, and microinsurance. The company operates across multiple locations in Nigeria.

• Identify, onboard, and activate new markets/locations for Financial Inclusion sales.
• Drive loan acquisition and disbursement targets within assigned markets.
• Generate leads through field activities, referrals, and team initiatives.
• Promote Financial Inclusion products including loans, savings, micropension, and microinsurance adoption.
• Build strong community presence to sustain continuous customer acquisition.
• Build and maintain relationships with association leaders and key members to foster trust and engagement.
• Resolve challenges and complaints from associations to ensure strong partnerships.
• Facilitate smooth onboarding experiences for association members, ensuring they understand product offerings, usage, and benefits.
• Efficiently respond to, qualify, and track inbound leads and requests, ensuring timely follow-up and high conversion rates.
• Act as the primary liaison between the company and associations, addressing inquiries, concerns, and needs effectively.
• Collaborate with the Team Lead on onboarding markets/associations.
• Develop, execute and support implementation of localized sales and engagement strategies aimed at increasing the conversion of association members into active customers.
• Work with the marketing team to design and implement locality-specific promotional campaigns to improve conversion and customer experience.

• A minimum of OND, HND or BSc in any field of study.
• 1 - 3 years of sales experience in a related field within the financial services industry.
• Experience in lending and/or collections is an added advantage.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role is ideal for a sales professional with 1–3 years of experience in financial services. It offers the opportunity to drive financial inclusion across multiple locations in Nigeria.

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