The Relationship Officer will manage relationships with associations, drive customer acquisition and loan disbursement, and promote financial inclusion products across assigned localities.

• Job Location: Lagos, Anambra, Rivers, Kaduna, Kano, Oyo, Ogun
• Employment Type: Contract
• Salary: Not stated

Credit Direct is the Fintech arm of the FCMB Group, dedicated to driving financial inclusion through innovative products and services. The company focuses on empowering communities at the grassroots level.

Customer Acquisition, Lead Generation and Sales:

• Identify, onboard, and activate new markets/locations for Financial Inclusion sales.
• Drive loan acquisition and disbursement targets within assigned markets.
• Generate leads through field activities, referrals, and team initiatives.
• Promote Financial Inclusion products including loans, savings, micropension, and microinsurance adoption.
• Build strong community presence to sustain continuous customer acquisition.

Relationship Management and Engagement:

• Build and maintain relationships with association leaders and key members to foster trust and engagement.
• Resolve challenges and complaints from associations to ensure strong partnerships.
• Facilitate smooth onboarding experiences for association members, ensuring they understand product offerings, usage, and benefits.
• Efficiently respond to, qualify, and track inbound leads and requests, ensuring timely follow-up and high conversion rates.
• Act as the primary liaison between the company and associations, addressing inquiries, concerns, and needs effectively.

Collaboration and Coordination:

• Collaborate with the Team Lead on onboarding markets/associations.
• Develop, execute, and support implementation of localized sales and engagement strategies aimed at increasing the conversion of association members into active customers.
• Work with the marketing team to design and implement locality-specific promotional campaigns to improve conversion and customer experience.

Performance Tracking and Reporting:

• Track and report on sales conversion rates, disbursements, collections, and pipeline performance.
• Gather feedback from association members and monitor other relevant KPIs for reporting to the Team Lead.

• A minimum of OND, HND, or BSc in any field of study.
• 1–3 years of sales experience in a related field within the financial services industry.
• Experience in lending and/or collections is an added advantage.

How to Apply:
Interested and qualified candidates should Apply here.

Why this job might be a good fit:
This role is suitable for a sales-driven professional with 1–3 years of experience in financial services, strong relationship-building skills, and a passion for financial inclusion, looking for a contract role in multiple locations across Nigeria.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest job listings to find roles that match your skills.