ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to the company for customer support, content moderation, trust and safety, community management, and social media services. ModSquad works with startups and Fortune 500 companies, supporting over 50 languages in more than 90 countries. The client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and others. ModSquad is primarily a remote company.

A dedicated and customer-focused Customer Support Mod is needed to join the talent network. In this role, you will be the friendly voice customers interact with first, tackling inquiries, solving problems, and leaving each customer with a smile. You will represent the company's values and help create an outstanding customer experience with every interaction.

• Job Location: Remote (Nigeria)
• Salary: Not stated (base pay depends on factors including complexity, responsibility, relevant experience, and skills)
• Employment Type: Part-time
• Benefits: 100% remote work and flexibility, work with startups and Fortune 500 companies, inclusive and diverse culture, access to cutting-edge digital tools and training
• Application Deadline: Not stated

• Respond swiftly and professionally to customer inquiries, delivering accurate, helpful information
• Troubleshoot customer issues, escalating complex cases when necessary
• Maintain organized records of interactions in the CRM
• Ensure customer issues are fully resolved and customers are 100% satisfied
• Educate customers on product features and services
• Adhere to company protocols for smooth interactions
• Provide feedback on common issues and suggest improvements

• Clear, professional, and friendly communication skills
• Quick-thinking and effective problem resolution
• Calm, collected, and genuinely caring
• Meticulous documentation of customer interactions
• Efficient multitasking and prioritization
• Comfortable with CRM software, phone systems, and basic computer tools
• Open to change and new challenges
• Self-motivated and disciplined in a remote environment

How to Apply
Apply using the link below. Join the ModSquad talent network to be considered for current and future opportunities.

Apply Here

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