The Remote Customer Service Representative will provide compassionate inbound support to clients and families navigating healthcare, mental health, behavioral health, or addiction treatment services. This fully remote role involves scheduling appointments, documenting interactions accurately, guiding callers through next steps with professionalism, and serving as a critical point of contact for individuals seeking care and information.

• Job Location: Remote
• Employment Type: Full-Time
• Salary: Not stated

Limited information about the hiring company was provided at the time of listing. This opportunity is within the healthcare, mental health, and addiction treatment support sector. Applicants are advised to review the official job page for full and updated company information.

• Handle inbound calls from clients and family members with empathy and professionalism.
• Provide accurate information regarding healthcare, mental health, and addiction treatment services.
• Schedule appointments and coordinate follow-up care logistics.
• Document all caller interactions and case notes comprehensively in CRM systems.
• Guide callers through intake processes and next steps clearly and compassionately.
• Maintain confidentiality and adhere to HIPAA or relevant privacy regulations.
• De-escalate sensitive situations with patience and active listening skills.
• Collaborate with clinical and administrative teams to ensure seamless patient support.

• Experience in customer service, healthcare, mental health, behavioral health, addiction treatment, or patient support.
• Strong verbal communication and active listening skills.
• Ability to demonstrate compassion and emotional intelligence during difficult conversations.
• Proficiency in scheduling software and documentation tools.
• Reliable high-speed internet and quiet home office setup for remote work.
• Understanding of healthcare terminology and patient navigation is an advantage.
• High level of integrity and commitment to patient confidentiality.
• Ability to remain calm and professional under pressure.

How to Apply

Interested candidates should send their updated CV to recruiter@risingstarsolutions.us.

Why This Job Might Be a Good Fit

This position is ideal for a compassionate communicator with healthcare or behavioral health experience seeking meaningful remote work that makes a tangible difference in people's lives. It offers the flexibility of a fully remote schedule while leveraging specialized knowledge in patient support and crisis navigation within a purpose-driven organization.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest job listings to find roles that match your skills.