At Meadow, we’re reimagining end-of-life care—a $23B industry untouched by modern software or service thinking. In under a year, we became the largest cremation provider in Los Angeles, with 90+ NPS and hundreds of families served monthly. Now we’re scaling across the U.S. and hiring globally. We believe great people live everywhere. Our team works across continents and time zones, grounded by shared values: high standards, deep empathy, and a drive to do work that matters.

Job Title: Remote Service Representative
Location: (Remote)
Employment Type: Full time
Department: Meadow Service Team
Compensation: $5.50 – $8.50 per hour (based on performance potential, seniority, and location)

We’re hiring Service Representatives to support families from the moment a loved one enters our care through the final steps of the cremation process. You’ll play a critical role in ensuring every case is handled with accuracy, compassion, and attention to detail. In this role, you’ll own key parts of the journey—coordinating transportation, managing documentation, and ensuring ashes are returned safely. This position is ideal for someone who is empathetic, organized, and comfortable in a fast-moving startup environment.

• Respond to inbound calls, texts, and emails from families with empathy, clarity, and professionalism.
• Build trust quickly and maintain rapport as you walk families through each step of the process.
• Own and execute key stages of the customer journey, such as dispatching transportation, managing paperwork, scheduling cremation, or coordinating ashes return.
• Collaborate with internal teams and external partners to move cases forward without delay.
• Keep systems up to date, document clearly, and flag any issues before they become blockers.
• Anticipate downstream impacts and work proactively to ensure smooth handoffs between teams.
• Work efficiently across multiple tools, including HubSpot, Aircall, Slack, GSuite, and our internal case management system.

• 2+ years of experience in customer-facing, operations, or hospitality roles—especially in environments where empathy and execution were equally important.
• Clear, calm communicator who builds trust quickly, whether over the phone, email, or text.
• Strong multitasker — able to move quickly while maintaining accuracy and attention to detail.
• Accountable and proactive: you take ownership, close the loop, and surface issues early.
• Energized by our mission and excited about the opportunity to help shape something new in a category that truly needs it.

Schedule Details

• This is a full-time role with 8-hour shifts and a consistent weekly schedule.
• Weekend availability is required. All schedules include at least one weekend day.
• Available shift windows (Pacific Time):
  • 8 a.m. - 4 p.m. PT
  • 9 a.m. - 5 p.m. PT
  • 11 a.m. - 7 p.m. PT (preferred)

Why Join Us

• Fully remote: Work from anywhere.
• Benefits: PTO, 10 Paid Holidays, Paid Training.
• Global collaboration: Work with teammates around the world.
• Purpose-driven work: Make a real difference during one of life’s most meaningful transitions.
• Supportive, growth-minded team: Bring your drive and eagerness to learn; we’ll support you every step of the way.
• Team & Culture: Learn from experienced leaders and work closely with a founding team that values respect, collaboration, and building a healthy culture alongside a successful business.

How to Apply
Interested candidates should apply directly through the Meadow Memorials careers portal using the link below: https://jobs.ashbyhq.com/meadowmemorials/62c2f324-5b8f-40af-83be-a516729a34f7

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know 
Details such as eligibility, requirements, deadlines, and availability may change at any time. 
We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer 
This website does not act as an employer, recruiter, or training provider. 
Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest remote job listings to find roles that match your skills.