The Remote Technical Support Specialist will serve as a product expert for Mashgin’s AI-powered checkout hardware and software, diagnosing technical issues and providing white-glove support to clients worldwide. This early-career remote role involves resolving tickets via chat, email, and video, maintaining subject-matter expertise on deployment systems, and occasionally traveling (10%) to assist with new location launches while embodying empathy and relentless resourcefulness in a fast-paced environment.

• Job Location: Remote (Must align with assigned weekly schedule)
• Employment Type: Full-Time
• Salary: Not stated

Mashgin is a profitable, Series B-backed AI startup powering over 1 billion transactions for 40+ million users across US professional sports teams, airports, universities, and convenience stores. Their autonomous checkout kiosks use computer vision to ring up entire orders in under a second, eliminating lines and creating "wow" moments. The company operates with a culture of extreme ownership, autonomy, and customer obsession, focusing on building enduring systems rather than chasing short-term wins.

• Diagnose and troubleshoot complex technical issues remotely for hardware and software.
• Own customer issues end-to-end from initial contact to resolution.
• Respond to escalations regarding Mashgin’s autonomous checkout kiosks and backend systems.
• Maintain expert-level knowledge of deployment systems, drivers, and AI software.
• Utilize chat, email, and video conferencing to guide customers through fixes.
• Review support documentation to resolve issues efficiently and accurately.
• Serve as a go-to technical resource for internal teams and external clients.
• Travel domestically (~10% of time) to support deployments and on-site troubleshooting.
• Demonstrate extreme ownership and proactive problem-solving without constant supervision.

• Bachelor’s Degree or equivalent practical experience.
• Prior IT Helpdesk or Technical Support experience.
• Self-starter mindset comfortable working autonomously in a remote setting.
• Relentlessly resourceful with ability to think outside the box for complex problems.
• Strong verbal and written communication skills for global client interaction.
• Ability to lift 50+ pounds (for hardware handling during travel/deployment).
• Empathy-driven approach to delivering white-glove customer service.
• Availability to work assigned weekly schedules in a dynamic environment.

Preferred Qualifications

• Experience using ServiceNow for ticket management.
• Strong hands-on technical skills: installing drivers, diagnosing OS/hardware issues, building PCs.
• Familiarity with AI/computer vision hardware or retail POS systems.
• Willingness to travel domestically for field support engagements.

How to Apply

Interested candidates should apply via Apply here.

Why This Job Might Be a Good Fit

This position is ideal for a technically curious support professional seeking to join a rare profitable AI startup where their work directly impacts real-world experiences for millions. It offers the stability of a funded company combined with the agility of early-career growth, remote flexibility, and the unique opportunity to become an expert in next-generation autonomous retail technology while traveling to bring innovation to life on-site.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest job listings to find roles that match your skills.