The Resolution Agent will engage customers, resolve outstanding issues, follow up on cases, and ensure timely resolution of customer concerns.

• Job Location: Ikoyi, Lagos (Fully Onsite)
• Employment Type: Full-Time
• Salary: ₦100,000 monthly

The hiring company hasn't published detailed background information for this listing. This role was sourced from details made publicly available at the time of posting. Applicants should check the official job page for the latest company information.

• Contact customers to follow up on outstanding issues and cases.
• Handle customer concerns professionally and work toward timely resolution.
• Maintain accurate records of customer interactions and case updates.
• Escalate complex issues when necessary.
• Follow up consistently until assigned cases are resolved.
• Maintain professional communication with customers at all times.

• Candidates who reside in Ikoyi are strongly preferred.
• Ability to engage customers professionally and follow up on cases.
• Strong record-keeping and communication skills.

How to Apply
Interested candidates should send their CVs to bubusplugconsultinglimited@gmail.com.

Why This Job Might Be a Good Fit
This role suits someone persistent and professional on the phone who is comfortable following cases through to resolution rather than handing them off. Because the work involves sustained customer follow-up, it builds strong case management and dispute resolution experience that transfers across customer service, collections, and operations roles.

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