Job Vacancy

Position: Sales & Customer Service Executive

Location: Ikeja, Lagos Nigeria

Employment Type: Permanent

Education: Graduate

Insight Tours and Travels is a leading travels and tour company known for reliability, innovation, and exceptional customer experience, dedicated to providing high-quality, customized travel experiences for individuals, families, corporate clients, and groups. Our mission is to deliver memorable travel experiences through excellent customer service, competitive pricing, and carefully curated travel solutions.

• Act as the first point of contact for client inquiries, complaints, and service requests.
• Will be able to understand a prospective client's needs and offer an ideal solution. The ideal candidate will have strong communication skills and have a positive track record of exceeding targets.
• Contribute to data collection, entry, and basic data analysis for reporting and service improvements.
• Prospect, sign new up new corporate accounts and ensure they are functional and productive
• Handle the official phone line, web chat and email communications, providing appropriate and professional responses to both current and prospective clients ensuring they are satisfied with our product and services.
• Liaise with internal teams to monitor client work progress and provide regular reports to management.
• Recruit and manage affiliates, freelancers and sub agent portfolios to increase in sales generation, revenue and profit margin.
• Generate new business opportunities and develop sales outlets to drive revenue growth and profit margins.
• Maintain accurate records of client interactions, service timelines, and follow-ups.
• Ensure all client correspondence reflects the brand’s professionalism and commitment to travel excellent
• Attend sales meetings, events and conferences for networking and to keep abreast of the latest developments
• Letting customers know about additional products or services that might benefit them
• Negotiating and closing sales through calling
• Support for sales and marketing through telemarketing, sales leads generation, profiling, visits when needed, CRM update, etc Any other assigned task

• Degree in management, Business Studies or related field with 2 - 3  years of experience2-3 years in client service, customer support, or administrative roles, preferably within travels and tours services.
• Basic knowledge of data analysis and data management tools (e.g., Excel, Google Sheets, or CRM systems).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and email tools.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• High attention to detail and can handle multiple tasks in a deadline-driven environment.
• Professional demeanour, confidentiality, and integrity in dealing with client matters

Send your CV to: nse.amavah@insighttours.com.ng

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