Insight Tours and Travels is a leading travels and tour company known for reliability, innovation, and exceptional customer experience, dedicated to providing high-quality, customized travel experiences for individuals, families, corporate clients, and groups. Our mission is to deliver memorable travel experiences through excellent customer service, competitive pricing, and carefully curated travel solutions.

Job Vacancy

Position: Sales & Customer Service Executive

Location: Ikeja, Lagos Nigeria

Employment Type: Permanent

Education: Graduate

• Act as the first point of contact for client inquiries, complaints, and service requests.
• Will be able to understand a prospective client's needs and offer an ideal solution. The ideal candidate will have strong communication skills and have a positive track record of exceeding targets.
• Contribute to data collection, entry, and basic data analysis for reporting and service improvements.
• Prospect, sign new up new corporate accounts and ensure they are functional and productive
• Handle the official phone line, web chat and email communications, providing appropriate and professional responses to both current and prospective clients ensuring they are satisfied with our product and services.
• Liaise with internal teams to monitor client work progress and provide regular reports to management.
• Recruit and manage affiliates, freelancers and sub agent portfolios to increase in sales generation, revenue and profit margin.
• Generate new business opportunities and develop sales outlets to drive revenue growth and profit margins.
• Maintain accurate records of client interactions, service timelines, and follow-ups.
• Ensure all client correspondence reflects the brand’s professionalism and commitment to travel excellent
• Attend sales meetings, events and conferences for networking and to keep abreast of the latest developments
• Letting customers know about additional products or services that might benefit them
• Negotiating and closing sales through calling
• Support for sales and marketing through telemarketing, sales leads generation, profiling, visits when needed, CRM update, etc Any other assigned task

• Degree in management, Business Studies or related field with 2 - 3  years of experience2-3 years in client service, customer support, or administrative roles, preferably within travels and tours services.
• Basic knowledge of data analysis and data management tools (e.g., Excel, Google Sheets, or CRM systems).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and email tools.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• High attention to detail and can handle multiple tasks in a deadline-driven environment.
• Professional demeanour, confidentiality, and integrity in dealing with client matters

Send your CV to: nse.amavah@insighttours.com.ng

About This Listing

This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs. 

What You Should Know 

Details such as eligibility, requirements, deadlines, and availability may change at any time. 

We do not control the hiring or enrollment process and are not responsible for final selections, or outcomes. 

Disclaimer 

This website does not act as an employer, recruiter, or training provider. 

Users are advised to verify information directly from the official source before applying.