The Sales Executive will resolve guest inquiries, maximize revenue through up-selling techniques, and process reservation requests while maintaining existing guest loyalty to Marriott. This role involves supporting the Sales & Marketing team with administrative duties, promoting brand awareness, and ensuring all guest interactions meet high service standards within a luxury hospitality environment.

• Job Location: Lagos
• Employment Type: Full-Time
• Salary: Not stated

Sheraton Lagos Hotel is part of Marriott International, the world’s largest hotel company, offering diverse brands and opportunities for associates to grow. The brand focuses on delivering memorable guest experiences through reliable service, professional standards, and a welcoming atmosphere that makes every transaction feel like part of a unique journey.

• Resolve guest calls, requests, and problems by coordinating with relevant departments.
• Use sales techniques to maximize revenue and maintain guest loyalty including up-selling.
• Process reservation requests, changes, cancellations, and Marriott Rewards redemptions.
• Answer, record, and process all guest communications using appropriate etiquette.
• Perform general office duties to support Sales & Marketing such as filing and typing.
• Welcome and acknowledge guests according to company standards with genuine appreciation.
• Maintain confidentiality of proprietary information and protect company assets.
• Develop positive working relationships and support team goals effectively.
• Monitor performance adherence to quality expectations and service standards.

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience in sales or hospitality.
• No supervisory experience required.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds.
• Strong verbal and written communication skills with professional language use.
• Proficiency in reading and visually verifying information in various formats.
• Commitment to following company policies, procedures, and appearance standards.

How to Apply

Interested candidates should Apply here.

Why This Job Might Be a Good Fit

This position is ideal for an experienced hospitality sales professional in Lagos seeking to advance their career with a globally recognized luxury hotel brand. It offers the opportunity to blend revenue generation with exceptional guest service while developing administrative and leadership capabilities within a prestigious international organization.

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