The Customer Service Specialist will handle inbound customer service calls, assist customers with orders and product selection, recommend products, resolve shipping and payment concerns, and work toward first-call resolution. This role requires strong communication, problem-solving, and sales skills.

• Job Location: Remote (Lagos, Nigeria)
• Employment Type: Full-Time
• Salary: Competitive
• Start: Immediate Resumption

A company is seeking a customer-focused, sales-driven Customer Service Specialist to handle inbound customer interactions, resolve concerns, recommend products, and create experiences that drive customer loyalty and sales. The organization is dedicated to delivering excellent customer service while identifying sales opportunities.

• Handle continuous inbound customer service calls professionally.
• Assist customers with orders, product selection, sizing, returns, and exchanges.
• Recommend relevant products and identify sales opportunities during customer interactions.
• Resolve shipping, billing, payment, and delivery concerns.
• Support customers navigating the company website.
• Work toward first-call/one-call resolution.
• Use questioning, listening, negotiation, and problem-solving skills to resolve customer concerns.
• Maintain accurate customer and transaction records.
• Navigate multiple applications while speaking with customers.
• Deliver excellent customer experiences that encourage loyalty and retention.
• Meet customer satisfaction, quality, productivity, and attendance expectations.

• Strong customer service and sales skills.
• Excellent verbal communication and active listening skills.
• Ability to confidently recommend products and identify customer needs.
• Strong problem-solving and negotiation skills.
• Comfortable working with multiple computer applications simultaneously.
• Proficiency with Microsoft Office and Microsoft Teams.
• Ability to handle back-to-back calls while maintaining professionalism and accuracy.
• Strong attention to detail and basic mathematical skills.
• Reliable, self-motivated, and comfortable working independently in a remote environment.
• Preferably Female.
• Applicants must NOT have another job, school commitment, or ongoing responsibility that could interfere with the required training or work schedule.
• Must be fully comfortable working the evening/night schedule in Nigeria, including weekends, and be able to dedicate full attention to the role.

Training and Work Schedule

• Training Session: August 20, 4:00 PM – 6:00 PM WAT (2 hours)
• Training Period: August 24 – September 18, Monday–Friday, 4:30 PM – 12:00 AM WAT (32–50 hours/week)
• Regular Work Schedule: Begins September 20, Thursday–Monday, 5:00 PM – 3:30 AM WAT (next day)

How to Apply

Interested and qualified candidates should send their CV/Resume to careerswithsike@gmail.com with "Sales Customer Service Specialist Application" as the subject of the email.

Why This Job Might Be a Good Fit

This role is ideal for a customer-focused and sales-driven professional based in Lagos who is comfortable working evening/night shifts and has strong communication and problem-solving skills. It offers a competitive salary and the opportunity to work remotely in a dynamic customer service environment.

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