Seeking a Service Desk Officer to provide 1st level IT support for all IT support groups, troubleshoot systems and network issues, install and configure hardware/software, and maintain IT documentation.

• Job Location: Not specified
• Salary: Not specified
• Employment Type: Full-time

Filmhouse Group houses multiple businesses within the media and entertainment space, including the award-winning Filmone Entertainment and the dynamic Filmhouse Cinemas. The group's mission is "to provide magical experiences through content that entertains and inspires, delivering world-class services and exceptional value to our audience." The group is supported by a corporate operations management team that ensures operations are aligned to international best practices.

• Provide 1st level IT support for all IT support groups and escalate where necessary
• Carry out safety checks daily on computer hardware and maintain computer systems and networks
• Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults; replace parts as required
• Provide support, including procedural documentation and relevant reports
• Set up new users' accounts and profiles and deal with password issues on Active Directory (AD)
• Install and configure computer hardware operating systems and applications
• Follow diagrams and written instructions to repair a fault or set up a system
• Maintain IT documentation (IT asset/inventory management)
• Regular interactions with staff via emails, phone calls, and face-to-face to help set up systems or resolve issues
• Escalate advanced cases (Tier 2 and Tier 3 support)

• BSc/HND/OND in a Technical related field

Additional Requirements

• In-depth knowledge of hardware and software
• Up-to-date knowledge of the latest IT and software trends
• Strong customer service ethos
• Ability to work well with people
• Strong communications skills
• Excellent organisational skills
• Ability to quickly establish good working relationships with clients
• Willingness to sometimes work odd hours
• Patience
• Logical reasoning

How to Apply
Apply using the link below:

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