The Social Media Community Manager will manage and grow online communities across X (Twitter), Instagram, Facebook, TikTok, YouTube, LinkedIn, Threads, and Discord, respond promptly to comments and messages, build relationships with customers and influencers, and monitor online conversations to manage brand reputation. This role requires a strategic, data-driven professional with a proven track record in community management.

• Job Location: Nigeria (Remote)
• Employment Type: Full-Time
• Salary: ₦500,000 – ₦600,000/month

Evik is a global technology company seeking an experienced Social Media Community Manager to build, engage, and grow its online communities across multiple social media platforms. The organization focuses on creating meaningful relationships with customers, influencers, and brand advocates while driving engagement and brand loyalty.

• Manage and grow the company's online communities across X (Twitter), Instagram, Facebook, TikTok, YouTube, LinkedIn, Threads, Discord, and other emerging social platforms.
• Respond promptly and professionally to comments, direct messages, mentions, and reviews.
• Build lasting relationships with customers, creators, influencers, and industry professionals.
• Increase community participation through engagement campaigns, live events, polls, webinars, Q&A sessions, and AMAs.
• Identify and nurture brand advocates and ambassadors.
• Monitor online conversations and manage brand reputation.
• Escalate customer concerns and reputation risks to relevant internal teams.
• Gather customer insights to improve products, messaging, and user experience.
• Track and analyze community performance metrics.
• Produce weekly and monthly community performance reports.
• Collaborate with cross-functional teams including Growth, Content, Paid Ads, Product, Customer Success, and Creative.

• Minimum 5 years of professional experience as a Community Manager or Social Media Community Lead.
• Proven experience managing multiple social media communities simultaneously.
• Experience working with SaaS companies, AI businesses, startups, technology companies, or global brands.
• Excellent written and verbal English communication skills.
• Strong understanding of community engagement strategies and customer relationship management.
• Experience handling customer support, conflict resolution, and reputation management.
• Analytical mindset with the ability to interpret engagement data and improve performance.
• Excellent organizational skills and attention to detail.
• Ability to work effectively with distributed global teams across multiple time zones.

Preferred Qualifications

Experience with the following tools is highly advantageous:

• LinkedIn Company Pages, Meta Business Suite, X Pro (TweetDeck), TikTok Business, YouTube Studio, Reddit Moderation Tools, Discord Community Management
• Hootsuite, Buffer, Sprout Social, Brandwatch, Meltwater
• Google Analytics, HubSpot, Notion, Jira, Slack, Canva
• AI-powered social media management tools

Key Performance Indicators (KPIs)

• Engagement rate
• Audience growth
• Reach and impressions
• Response time and rate
• Community sentiment
• Customer satisfaction
• Share of voice
• Brand advocacy
• Community participation
• Quality of reporting and actionable insights

How to Apply

Interested and qualified candidates should Apply here .

Why This Job Might Be a Good Fit

This role is ideal for an experienced community manager with 5+ years of experience who is passionate about building and growing global online communities. It offers a competitive monthly salary, full-time remote work, and the opportunity to work with a global technology company.

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