The Social Media Interaction Representative will respond promptly to customer inquiries across social platforms (product details, policies, order statuses, shipping), engage with customers via comments/DMs/story reposts on TikTok, Instagram, and Facebook, assist with content engagement strategy, maintain brand voice, manage order-related inquiries, resolve issues, and collaborate with customer service and fulfillment teams.

• Job Location: Remote (Africa/Latam)
• Employment Type: Full-Time
• Work Hours: US Hours (Evening and weekend availability required)
• Start Date: ASAP
• Salary: Not stated

Activate Talent is helping a client find a Social Media Interaction Representative to support their social media team and deliver a seamless, positive experience for customers across all platforms. The role focuses on customer engagement, brand consistency, and satisfaction.

• Respond promptly to customer inquiries across social platforms, including questions about product details, policies, order statuses, shipping, and delivery.
• Engage with customers through comments, DMs, story reposts, and tagged posts across TikTok, Instagram, and Facebook.
• Assist with content engagement strategy, including reposting stories and interacting with tagged content and comments.
• Maintain brand voice across all customer communications and platforms.
• Drive customer satisfaction through in-depth product knowledge and a solution-oriented approach.
• Manage order-related inquiries, including updates, modifications, cancellations, and replacements.
• Creatively investigate and resolve customer issues related to orders, products, and shipping.
• Build strong relationships with customers, fostering loyalty through positive and professional interactions.
• Assist in managing post-purchase communication via social platforms.
• Collaborate with the customer service and fulfillment teams to ensure timely and accurate order resolution.
• Provide accurate, up-to-date information and escalate issues across departments as needed.
• Foster a mindset of continuous improvement and bring feedback from customers to the broader team.
• Perform additional duties as needed.

• Prior experience in social media management, community management, or social customer service.
• Familiarity with TikTok, Instagram, and Meta Business Suite, Gorgias, or Zendesk.
• Strong written communication skills with a keen eye for tone and brand voice.
• Ability to work independently and make sound decisions during off-hours.
• Solutions-oriented mindset with the ability to handle difficult customer interactions professionally.
• Must be available weekends.

Nice-to-Have Skills:

• Experience with Shopify or similar order management platforms.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This role is suitable for an experienced social media or community management professional with strong written communication skills, familiarity with TikTok, Instagram, Meta Business Suite, and customer support tools like Gorgias or Zendesk, looking for a fully remote full-time role supporting US hours (evening and weekend availability required). A solutions-oriented mindset and ability to work independently are essential.

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