The Social Media Manager will lead social community management and strategy, driving engagement and advocacy across Instagram, TikTok, and Reddit.

• Job Location: Remote
• Employment Type: Full-Time
• Salary: Not stated

Found is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S. and is redefining how personalized weight care is delivered at scale.

Social Community Monitoring & Engagement

• Lead the creation and execution of social content strategies that drive engagement, advocacy, and growth across Instagram, TikTok, Reddit, and other priority channels.
• Collaborate with marketing and creative teams to conceptualize, produce, and publish compelling social content.
• Proactively monitor social conversations, responding to comments, DMs, and mentions in a timely, on-brand, and compliant way.
• Identify trending topics, sentiment shifts, and emerging narratives to inform content ideation and campaign planning.
• Surface and amplify member success stories, testimonials, and organic advocacy.
• Maintain and evolve social voice and content guidelines to ensure consistency and authenticity.

Escalation & Cross-Functional Insight Sharing

• Support escalation protocols for issues requiring support, clinical, or PR response.
• Regularly share community insights with Product, Clinical, and Marketing teams.
• Flag early indicators of potential reputation issues or emerging crises.
• Partner with the Member Experience team to ensure seamless member experience.
• Track review volume, sentiment trends, and escalation patterns.

Creator & Ambassador Engagement

• Support day-to-day communication and relationship management with Found's creator and ambassador network.
• Coordinate content approvals, asset sharing, and campaign participation for creator partners.
• Serve as an internal point of contact for agency workflows, ensuring briefs and timelines stay on track.
• Help maintain a pipeline of community-sourced voices.

• –3 years of experience in social media management, community management, or a related role.
• Deep familiarity with Instagram, TikTok, and Reddit community norms, tone, and best practices.
• Familiarity with social listening tools (Sprout Social, Brandwatch, or similar).
• Strong written communication skills with the ability to adapt voice across contexts and platforms.
• Experience managing creators or ambassadors and coordinating campaigns across multiple platforms.
• Experience managing online community moderation, including de-escalation and policy enforcement.
• Proficiency with social media management and listening tools (Sprout Social or similar), with experience tracking and reporting on community KPIs.
• Comfort working in regulated or sensitive environments requiring clinical and compliance awareness.
• Highly organized with strong attention to detail and the ability to manage high-volume, fast-moving workflows.
• Collaborative mindset with experience interfacing across marketing, support, and product teams.
• Preferred: Experience in healthcare, wellness, or another sensitive consumer category; background supporting creator or influencer engagement programs; interest in leveraging AI tools to enhance community workflows; understanding of escalation frameworks; genuine passion for community building; comfort with ambiguity and a bias toward initiative.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This role is ideal for a social media professional who enjoys building communities and driving engagement in a mission-driven healthcare environment. It offers fully remote work and the opportunity to make a meaningful impact at scale.

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