The Specialist, Sales Enablement & Quality Assurance will serve as the operational backbone of the Nigeria Relationship Management team by managing lead allocation, performance reporting, quality assurance, and process optimization to enable sales success within the Active Trader business unit.

• Job Location: Lagos, Nigeria
• Employment Type: Full-Time
• Salary: Not stated

Exinity Group is a global financial services company founded in 1998 that provides leveraged trading to over 2 million customers through brands including FXTM and Nemo. With central offices in the UAE, Cyprus, and the UK, Exinity empowers clients across Africa, Asia, and the Middle East with tools for equity, commodity, and FX market access. The company fosters a culture of "Freedom to Succeed," offering employees opportunities for early responsibility, skill development, and career growth in a dynamic international environment.

• Manage fair, accurate, and timely allocation of leads to Relationship Managers
• Monitor lead utilization and identify inactive or neglected opportunities
• Support implementation and maintenance of sales processes, workflows, and documentation
• Ensure Relationship Managers have access to necessary tools, systems, and resources
• Produce daily, weekly, and monthly performance reports tracking FTDs, activations, conversion rates, and productivity
• Maintain dashboards for commercial and performance data analysis
• Conduct quality reviews of Relationship Manager activities and CRM engagement levels
• Verify client validity and identify suspicious, duplicate, or fraudulent activity
• Monitor adherence to company policies, procedures, and regulatory requirements
• Escalate quality concerns and support corrective actions based on QA findings
• Track key productivity indicators and highlight operational bottlenecks to management
• Support forecasting, capacity planning, and sales incentive programs

• Fluent in English (additional languages are an advantage)
• Excellent time-management and multitasking abilities
• Computer literate with strong data analysis and visualization skills
• Good knowledge of MS Office and Outlook (Essential)
• Knowledge of CRM, Outlook, and Meta Trader platforms (Advantage)
• Discretion in handling sensitive client information
• Excellent oral and written communication skills with ability to network effectively
• Strong interpersonal and problem-solving capabilities
• Self-motivated with ability to work autonomously in fast-paced, high-pressure environments
• Proactive mindset with desire to drive continuous improvement
• Energetic team player with positive outlook
• Experience in fintech, financial services, brokerage, payments, consumer acquisition, telecommunications, or performance-based sales is desirable
• Knowledge of Creatio or similar CRM systems is preferred
• Experience building dashboards and understanding sales funnel/conversion analysis is advantageous

How to Apply

Interested candidates should Apply here. Please note that this role requires discretion with sensitive data and offers exposure to global financial markets within a diverse, energetic organization committed to employee development.

Why this job might be a good fit

This role is ideal for analytical operations professionals with fintech or brokerage experience who want to optimize sales performance and ensure quality standards while working with a globally recognized trading platform that values autonomy and continuous improvement.

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