The Support / Client Relations officer will be the frontline voice of the company, helping artists and labels resolve issues quickly and building trust in every interaction.

• Job Location: Port Harcourt, Rivers State (Remote-friendly)
• Employment Type: Full-Time
• Salary: Not stated

InterSpace Distribution is Africa's all-in-one music distribution platform, empowering artists and labels with distribution, publishing, marketing, and royalty solutions. The company serves independent artists and labels across the continent. Its work environment is client-focused and remote-friendly, with a strong emphasis on responsiveness, clear communication, and building trust in every interaction.

• Respond to support tickets and client inquiries across email and the help center.
• Troubleshoot account, billing, royalty, and delivery issues, escalating where needed.
• Maintain a high first-response and resolution-time standard.
• Educate clients on platform features, release requirements, and best practices.
• Document recurring issues and contribute to the knowledge base.
• Collaborate with content operations and engineering on unresolved technical issues.
• Represent the voice of the client in internal product discussions.

• Prior experience in customer support, client success, or a client-facing role.
• Excellent written communication skills and a patient, solutions-oriented approach.
• Comfortable working with support and ticketing tools and internal dashboards.
• Interest in the music industry and distribution space.
• Ability to multitask across a queue of concurrent conversations.
• Experience in music, SaaS, or fintech support is a plus.

How to Apply
Interested candidates should send their CV and a short note about their experience to hr@interspacemusic.com using "Support / Client Relations" as the subject line.

Why This Job Might Be a Good Fit
This role suits someone who enjoys solving client problems in writing and has a genuine interest in music distribution rather than generic support work. Because InterSpace serves artists and labels, the troubleshooting here covers royalties, releases, and delivery issues, which builds specialist knowledge in music rights and platform operations.

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