The Technical Support professional will be the frontline expert for customers navigating onboarding, integration, and day-to-day product usage, diagnosing issues, conducting structured troubleshooting, leading onboarding calls, handling escalations, and driving issues to resolution.

• Job Location: Nigeria (Hybrid)
• Employment Type: Full-Time
• Salary: Not stated
• Experience: 2+ years
• Application Deadline: 20th June 2026

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information.

• Own the inbound support queue; respond to tickets, live chats, and escalations within SLA timeframes.
• Triage and prioritise incoming issues based on severity, customer impact, and technical complexity.
• Maintain detailed, up-to-date records of open cases and resolutions.
• Conduct structured troubleshooting sessions to understand each customer's technical environment and root cause.
• Lead tailored onboarding and implementation calls.
• Handle escalations with confidence, involving engineering or product teams when needed.
• Drive issues to resolution through consistent follow-up and proactive status updates.

The employer did not specify formal requirements for this role at the time of listing. Eligibility criteria, experience level, and other conditions are determined by the hiring organization and may be communicated on the official application page.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This role is ideal for a problem-solver in Nigeria with 2+ years of technical support experience who enjoys deep troubleshooting and customer empathy. It offers hybrid work and the chance to be a trusted resource in a growing tech company.

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