This Technical Support Consultant role focuses on assisting clients with secure private access solutions, multifactor authentication, and network troubleshooting. The Consultant will analyze network traffic and log files to identify root causes and recommend performance improvements. Day-to-day work covers technical guidance across operating systems, client collaboration, and resolution of connectivity issues in a fully remote setup.

• Job Location: Remote
• Employment Type: Contract
• Salary: Not stated

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. The company operates globally, supporting clients in 60 languages across diverse industries. SupportYourApp follows a People First management approach and offers a multicultural, multilingual remote environment.

• Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources
• Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions
• Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security
• Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections
• Analyze log files to investigate technical issues and identify their root causes
• Provide technical guidance and troubleshooting support across different operating systems
• Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience

• Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality
• Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels
• Basic understanding of network protocols such as OpenVPN, IKEv2, and WireGuard
• Ability to read and analyze log files to troubleshoot technical issues
• Confidence in working with Windows, Linux, macOS, Android, and iOS
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude
• Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
• Experience with cloud platforms such as AWS or Microsoft Azure
• Understanding of Identity Providers (IdPs) and Single Sign-On (SSO) solutions, such as Google Workspace and Microsoft Entra ID
• Customer-facing experience

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone with early technical support or networking experience who wants remote work with international clients rather than a local helpdesk role. Because the position covers VPNs, MFA, and network diagnostics, it builds practical technical support skills that transfer across SaaS, cybersecurity, and enterprise IT teams.

About This Listing
This page is part of our regularly updated collection of job opportunities. Each listing is shared to help users find available roles without upfront costs.

What You Should Know
Details such as eligibility, requirements, deadlines, and availability may change at any time. We do not control the hiring or enrollment process and are not responsible for final selections or outcomes.

Disclaimer
This website does not act as an employer, recruiter, or training provider. Users are advised to verify information directly from the official source before applying.

Want to see all current job openings? Browse our latest remote job listings to find roles that match your skills.