The Technical Support officer will onboard businesses and partners onto the platform, provide user support, troubleshoot technical issues, and escalate complex problems with clear documentation.

• Job Location: Abuja (Hybrid)
• Employment Type: Full-Time
• Salary: ₦90,000–₦120,000

JusticeSure operates in the technology and platform services sector, supporting businesses, organisations, and institutional clients with platform onboarding and system setup. The company manages client accounts, inventory systems, and POS configurations. Its work environment is hybrid and support-driven, with a strong emphasis on troubleshooting, documentation, and client experience.

Onboarding & Platform Setup

• Support onboarding of businesses, organizations, and institutional clients onto the platform.
• Set up client accounts, user profiles, access permissions and initial system usage.
• Configure inventory systems and related workflows.
• Set up and configure POS systems, including basic troubleshooting.
• Guide clients through workflows and ensure proper understanding of platform functionality.
• Provide basic training or walkthroughs where necessary.
• Ensure new users and clients are successfully activated and operational.

User & Client Support

• Provide timely, professional, and empathetic support to users via email, other communication channels, and in-person interactions.
• Deliver on-site support at client locations when required.
• Assist users in navigating the platform, understanding features, and completing key actions.
• Resolve common user issues such as login and authentication problems, access and permission errors, and general platform usage challenges.
• Ensure a high standard of customer experience in all interactions.

Technical Troubleshooting & Issue Resolution

• Independently diagnose and resolve routine platform issues.
• Apply structured troubleshooting methods to identify root causes of problems.
• Interpret error messages and system behavior to guide resolution.
• Reproduce user-reported issues to validate and understand technical faults.
• Distinguish between user error, system error, and configuration issues.

Debugging Support & Escalation

• Escalate complex or unresolved issues to Product/Engineering teams with clear and complete documentation.
• Provide detailed context including steps to reproduce the issue, screenshots, logs, relevant data points, and suspected causes where possible.
• Work closely with engineers during debugging to test fixes and confirm resolution.
• Follow up on escalated issues and communicate updates to users.

Data Tracking

• Maintain accurate records of user interactions, issues, and resolutions.
• Track support metrics such as issue types, resolution time, and recurring problems.
• Analyze trends and recurring issues.
• Prepare simple reports for internal review.
• Ensure proper documentation and tracking of all support activities.

• Must have completed NYSC.
• Minimum of 1 year experience in a technical support, IT support, or similar role.
• Proficiency in technical support and troubleshooting to diagnose and resolve technical issues effectively.
• Ability to read and understand basic code or technical outputs (e.g., logs, API responses).
• Strong analytical skills to assess and resolve complex problems and optimize system performance.
• Strong Microsoft Excel proficiency.
• Familiarity with tools like Google Workspace, CRMs, or support tools.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits someone with hands-on IT support experience who enjoys both troubleshooting and direct client interaction, including occasional on-site visits. Because the work covers onboarding, POS setup, and structured escalation, it builds broad technical support and client success experience that transfers across SaaS, fintech, and platform businesses.

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