The Technical Support Specialist will support customer communication, troubleshoot basic technical issues, monitor operational support channels, and ensure clients receive timely updates and assistance. This role works closely with operations and leadership teams in a fast-paced operational environment.

• Job Location: Fully Remote (Must work 9 AM – 5 PM EST / U.S. business hours)
• Employment Type: Full-Time
• Salary: $1,200 USD per month

Scale Army Careers is supporting a growing security and operations company that provides physical security services, surveillance systems, access control solutions, and 24/7 live monitoring support for commercial clients. The company is scaling rapidly and focuses on customer responsiveness and operational excellence.

Customer Support & Communication

• Respond to customer inquiries through Slack, email, phone calls, and other communication channels.
• Provide timely updates and support to clients regarding ongoing requests or operational issues.
• Maintain a high level of professionalism and responsiveness across all customer interactions.
• Assist with monitoring communication channels to ensure support requests are addressed quickly.

Technical Support & Troubleshooting

• Troubleshoot basic technical issues related to operational systems, cameras, access control systems, or customer support requests.
• Escalate more advanced technical issues to appropriate internal teams when necessary.
• Assist with identifying recurring technical issues and documenting solutions.

Ticketing & Operational Coordination

• Log, organize, and track support requests and operational issues.
• Help maintain organized documentation related to support cases and troubleshooting processes.
• Coordinate follow-up actions to ensure support requests are resolved efficiently.
• Assist with maintaining operational visibility across ongoing support activities.

Operational Support

• Support the operations team with administrative coordination and communication follow-up.
• Assist with maintaining efficient internal workflows and support processes.
• Help ensure customers receive consistent communication and service updates.

• 1–3 years of experience in technical support, customer support, operations support, or similar client-facing roles.
• Experience handling support communications across phone, email, chat, or Slack.
• Previous experience in operational, technical, or service-based environments is highly preferred.
• Strong communication and customer service skills.
• Ability to troubleshoot and problem-solve in real time.
• Strong organizational and multitasking abilities.
• Comfortable learning and navigating technical platforms and systems.
• Ability to remain calm and professional in fast-paced situations.
• Highly responsive, detail-oriented, and solutions-focused with a proactive mindset.
• Strong sense of accountability and urgency.
• Comfortable working independently while collaborating with operational teams.
• Open to candidates based in LATAM, Africa, and Eastern Europe.

How to Apply:
Interested candidates should Apply here. The application process includes:

1. Filling in the application form
2. Recording a video showcasing your skill sets

Why this job might be a good fit:
This role is suitable for a technically savvy, customer-focused professional with 1–3 years of support experience who thrives in fast-paced environments, enjoys troubleshooting, and wants to work remotely with U.S. business hours while playing a key role in operational excellence.

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