The Technical Support Specialist for B2B will help clients with their issues, working with clients and their employees to identify problems and advise on solutions. If you love problem-solving and are an excellent communicator, this role offers the chance to recreate, troubleshoot, and independently investigate reported issues while collaborating with development teams.

• Job Location: Remote (based in Nigeria or Morocco)
• Employment Type: Contract (24/7 shifts)
• Salary: Not stated (higher compensation rates for national holidays; lunch breaks, extra hours, or performance-based contributions reflected in compensation)
• Benefits: 24 days paid vacation, remote setup contribution, team retreats and workations

Ventrata is an enterprise ticketing platform designed for high-volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Headquartered in London with offices in Brno, Lisbon, and remote teams worldwide, the company has been profitable since 2018 and sold over 21 million tickets in 2023. Leading brands including the Empire State Building, English Heritage, Big Bus Tours, and Thames Clippers trust Ventrata's solutions.

• Actively improve the customer experience.
• Work with clients and their employees to identify problems and advise on the solution.
• Recreate, troubleshoot, and independently investigate reported issues.
• Collaborate with development teams, identify errors, and report bugs via internal helpdesk.
• Master the support channels: Ventrata Chat, Slack, and Helpdesk.
• Help with client onboarding and uploading data to systems.
• Support internal teams with tasks beyond the job description.

• Looking for a huge challenge.
• Interested in technology, curious about systems, software, and hardware, and a fast learner.
• Open-minded, always looking for feedback and ways to improve.
• Takes pleasure and pride in your work.
• Want to grow with the company.
• Excellent communication and interpersonal skills.
• B2 English mandatory.
• German, Spanish, or Italian is a huge plus.
• Analytical mind and problem-solving attitude.
• Ability to effectively describe and document issues.
• Attention to detail.
• Ability to work independently and as part of a team on 24/7 shifts.
• Based in Nigeria or Morocco.

How to Apply

Interested and qualified candidates should send their CV in English Apply here through the official Workable application page.

Why this job might be a good fit

This role is suitable for a tech-curious, problem-solving professional with excellent English communication skills who wants to work remotely for a profitable, independent SaaS platform serving major global attractions, with opportunities for growth, autonomy, and international team retreats.

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