The Telesales & Customer Service Intern will contact prospective customers to introduce products and services, follow up on leads, educate customers on loan products, respond to inquiries via multiple channels, handle complaints professionally, follow up on applications and repayments, maintain accurate records, meet sales and service targets, identify cross-selling opportunities, escalate complex issues, and build strong customer relationships.

• Job Location: Ogba, Lagos (Hybrid)
• Employment Type: NYSC Internship
• Salary: ₦60,000 – ₦70,000 per month (allowance)

A fintech company is seeking a smart, energetic, and customer-focused NYSC Corps Member to join its team as a Telesales & Customer Service Intern. Additional company details were not provided at the time of listing.

• Contact prospective customers to introduce the company's products and services.
• Follow up on leads and convert prospects into active customers.
• Educate customers on loan products, features, and benefits.
• Respond to customer inquiries via phone, email, WhatsApp, and other communication channels.
• Handle customer complaints and resolve issues professionally.
• Follow up with customers regarding applications, repayments, and service-related concerns.
• Maintain accurate records of customer interactions, feedback, and sales activities.
• Meet assigned sales and customer service targets.
• Identify opportunities to cross-sell and upsell relevant products and services.
• Escalate complex customer issues to the appropriate department when necessary.
• Build and maintain strong customer relationships to support retention and satisfaction.

• Must be a serving NYSC Corps Member.
• Strong communication and interpersonal skills.
• Good persuasion, negotiation, and customer engagement abilities.
• Customer-focused with excellent problem-solving skills.
• Basic proficiency in Microsoft Office applications.
• Ability to work in a fast-paced environment and achieve set targets.
• Ability to speak or understand Hausa is an added advantage.

How to Apply:
Interested and qualified candidates should send their CV to cynthiagodwin20@gmail.com with the subject line: "NYSC Telesales & Customer Service Intern Application".

Why this job might be a good fit:
This hybrid NYSC internship offers a serving corps member the opportunity to gain telesales and customer service experience in the fintech sector in Ogba, Lagos, with a competitive allowance. It is ideal for someone with strong communication skills who enjoys customer engagement and meeting targets.

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