The Virtual Banker Africa China Banking will resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.

• Job Location: Ilupeju Industrial Ave, Ilupeju, Lagos
• Employment Type: Full-Time
• Salary: Not stated

Standard Bank Group is a leading Africa-focused financial services group offering banking and financial solutions to individuals, businesses, high-net-worth families, and large corporates. The group operates across multiple African markets and serves clients in segments spanning personal, business, and commercial banking. Its work environment is professional and client-focused, with a strong emphasis on service quality, risk management, and relationship building.

• Resolve customer complaints and complex queries for Africa China Banking clients.
• Adhere to complaint management and dispute resolution processes.
• Minimize reputational risk and customer attrition.
• Maintain consistent and positive brand experience across client interactions.

• B.Sc in Social Science or related field.
• Master's and professional certifications can be an added advantage.
• Mandarin speaking.
• 1–3 years of experience in Operations, Channel, Call Centre, Helpdesk-Service, Support, Project Implementation and management.
• Experience in telecommunications Support.
• Understanding of Stanbic IBTC's products and services.
• Conceptual and practical knowledge of credit procedures, policies, and standards.
• Computer literacy, particularly with Microsoft Word, Excel and PowerPoint.

How to Apply
Interested candidates should Apply here.

Why This Job Might Be a Good Fit
This role suits a bilingual customer service professional who wants to work at the intersection of banking and international client relations. Because the position serves Africa China Banking clients, Mandarin fluency is a core requirement rather than a bonus, which makes this a specialised role with limited competition.

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