Kuda is a full-service digital bank. Our mission is to make banking accessible, affordable and rewarding for all Africans. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round recorded in Africa, and completed our Series B funding round in 2021, led by some of the world's most respected institutional investors. We're a lively, diverse, and collaborative international Tribe, with offices in London (our HQ), Lagos and Cape Town.

Job Title: Account Management Intern - 3 months Contract
Location: Lagos, Nigeria (On-site)
Job Type: Internship (3-month renewable contract)
Department: CX Operations
Working Hours: 8am - 5pm
Compensation: As advised by HR

We are seeking a highly detail-oriented and diligent Account Management Intern to join our Operations team. This unique internship focuses entirely on the critical process of Know Your Customer (KYC) documentation validation. The successful candidate will be the key link in upgrading customer accounts to Tier 3 status by meticulously reviewing and confirming the authenticity and completeness of all required documentation. This role is perfect for someone looking to build a career in compliance, risk management, or account operations within the financial technology or banking sector.

The primary and sole responsibility of this role is the validation of customer KYC documentation for Tier 3 account upgrades:

• Document Review & Verification: Systematically review submitted customer documentation (e.g., government-issued IDs, proof of address, utility bills, business registration documents) against internal policy requirements for Tier 3 accounts.
• Authenticity Checks: Scrutinize documents for signs of fraud, tampering, or inconsistency. Utilize internal verification tools and databases to confirm the validity of information provided.
• Data Entry and Accuracy: Ensure all validated customer data is accurately and promptly recorded in the customer relationship management (CRM) and core banking systems.
• Discrepancy Resolution: Identify and log any missing, incomplete, or non-compliant documentation. Proactively communicate with the Account Management or Support teams to request necessary corrections or additional information from the customer.
• Account Status Management: Initiate the account upgrade process for customers whose documentation meets all Tier 3 compliance standards and clearly flag accounts that require further action.

• NYSC Completed.
• Exceptional attention to detail is non-negotiable for this role.
• Strong analytical and critical thinking skills, with the ability to spot inconsistencies and potential red flags.
• High level of proficiency with computer systems and data entry.
• Excellent written and verbal communication skills.
• Ability to work independently, manage a high volume of tasks, and prioritize effectively in a fast-paced environment.
• A strong sense of integrity and a commitment to handling sensitive and confidential customer information with discretion.
• Excellent problem-solving skills.

Benefits

• Paid annual leave.
• Life Assurance.
• Career Development opportunities.
• Birthday off work.
• L&D training.
• Growth opportunities.

Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. Learning opportunities, a clear career development path and cool company socials, are just a few of the benefits you'll enjoy as a member of the Tribe.

How to Apply
Interested and qualified candidates should apply using the link below: https://jobs.workable.com/view/eJJ1JtRU3f7fA413sSHp6w/account-management-intern---3-months-contract-in-lagos-at-kuda-technologies-ltd

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