We are looking for a proactive and people-oriented CX Intern to support our customer engagement and onboarding efforts. This role is ideal for someone interested in building a career in customer experience, support, or community management. You will be the first point of contact across multiple channels and play a key role in creating positive customer interactions.

• Job Location: Remote
• Team: Customer Experience (CX)
• Benefits: ₦70,000 + ₦10,000 data incentive

Credisure is seeking a proactive and people-oriented CX Intern to support customer engagement and onboarding efforts. The role is ideal for someone interested in building a career in customer experience, support, or community management.

• Respond to customer inquiries across WhatsApp, Instagram, and other channels in a timely and professional manner.
• Engage with leads, follow up on inquiries, and maintain active communication.
• Make outbound calls to leads to provide information, answer questions, and drive conversions.
• Support the onboarding of new users, ensuring a smooth and welcoming experience.
• Track conversations, feedback, and customer issues for continuous improvement.
• Collaborate with the team to improve response quality, processes, and overall customer experience.

• Comfortable speaking on calls and engaging with different types of customers.
• Basic understanding of social media platforms (WhatsApp, Instagram, LinkedIn).
• Highly organized, responsive, and detail-oriented.
• Willingness to learn and grow in customer experience and support.
• A positive attitude and strong sense of empathy.

Nice to Have

• Prior experience in customer support, sales, or community management.
• Interest in tech, startups, or customer experience (CX).
• Familiarity with CRM or support tools.

What You'll Gain

• Hands-on experience in customer experience and client engagement.
• Exposure to real business operations and customer interactions.
• Mentorship and learning opportunities in CX strategy and tools.

How to Apply
Interested candidates should send their CV and a brief introduction to:  hr@credisure.ng

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