The Level 1 Technical Support Officer will provide first-level support for internet and network-related services, diagnose and resolve basic technical issues, escalate unresolved issues, log customer tickets, monitor network alerts, and collaborate with internal teams to resolve issues efficiently.

• Job Location: Lagos (Hybrid)
• Employment Type: Full-Time
• Salary: Not stated

Limited information about the hiring company was provided at the time of listing. This opportunity was shared based on details made publicly available by the employer. Applicants are advised to review the official job page for full and updated company information. The organization operates within the telecom and internet service industry.

• Respond to customer technical complaints and inquiries promptly.
• Diagnose and resolve basic network and technical issues.
• Provide remote technical support where applicable.
• Escalate unresolved issues to Level 2 Support or relevant teams.
• Log, track, and update customer tickets in the ticketing system.
• Monitor network alerts and report service abnormalities.
• Communicate professionally with customers on issue status and resolution timelines.
• Prepare technical support reports and maintain proper documentation.
• Collaborate with Customer Care, Technical Teams, and Field Engineers to resolve issues efficiently.

• OND/HND/BSc in Computer Science, IT, Engineering, or a related field.
• 0–2 years' experience in Technical Support, Customer Support, or a related role.
• Basic understanding of networking and internet services.
• Familiarity with routers, switches, wireless devices, and ticketing systems.
• Experience in an ISP or Telecommunications environment is an added advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service abilities.
• Ability to multitask and work under pressure.
• Good documentation and reporting skills.
• Strong interpersonal and teamwork skills.

How to Apply:
Interested candidates should Apply here.

Why this job might be a good fit:
This role is suitable for a tech-savvy, customer-oriented individual with 0–2 years of experience in technical or customer support, basic networking knowledge, and strong troubleshooting skills. It offers hybrid work flexibility and the opportunity to build a career in a fast-paced telecom environment.

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